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Important information about service provision


April 2022  

New interim management at Hightown Village Surgery

From 30 April 2022 Hightown Village Surgery will be run by TCG Medical Services on an interim basis, ensuring continuous care for our small community of around just under 2,000 patients.

Importantly, there are no changes in access to services at the practice. Patients should continue to make contact in the usual ways by phone, or online using the e-Consult form found on the website  

There will be some new faces at the practice - GPs, nurses and other staff who are part of the new TCG team providing your care and support, who will be getting to know patients directly and through the PPG over the coming months.

TCG Medical Services is replacing Chapel Lane Surgery for the remainder of the life of the current contract. The practices are working together to ensure a smooth switch to these new temporary management arrangements, put in place whilst a long term provider is found to run Hightown from April 2023.

Merseyside based TCG Medical Services run a number of practices in Sefton and Wirral. In its latest inspection report, the Care Quality Commission noted some areas of outstanding practice and awarded an overall rating of ‘good’ for the quality of TCG’s service in Southport.







Symptoms of coronavirus

Symptoms usually include:

  • a cough
  • a high temperature
  • feeling short of breath

Do not attend the Surgery if you have any of the symptoms listed above. You must self-isolate

Booking a Test

Please call 119 or visit to arrange a Covid-19 test if you are displaying any of the symptoms above or have been in contact with anyone that has tested postive for Covid-19

Please continue to check the latest Government guidance. 

You can not book a test via the GP Surgery


How to avoid catching and spreading germs

There are things you can do to help stop germs like coronavirus spreading:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Treatment for coronavirus

There is no specific treatment for coronavirus. Treatment aims to relieve the symptoms.

Further information

Welcome to Our Practice

FLU 2020

Flu Clinics during Covid-19

We will be managing our flu clinics slightly differently this year given the Covid-19 situation. Please see below for details of eligibility, how to book your appointment, and details of what to expect when you arrive for your appointment.

If you are booked into a flu clinic it is important that you familiarise yourself with the on-the-day arrangements before arriving for your appointment.


You can have the vaccine in our first round of clinics if you:

  • are 65 years old or over (on 31st March 2021, ie you were born on or before 31st March 1956)
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home or another long-stay care facility
  • receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • live with someone who's at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter

Later in the year, the flu vaccine will be available for free to 50-64-year-olds

See the NHS website for full details of who should have the flu vaccine:

Booking your appointment - available from Mon 28th Sept for over 65s and from Mon 5th October for under 65s

Please be aware we will be running flu clinics at Chapel Lane Surgery in which we will operate a one way system. Entry will be at the back of the building (by the car park) and you will exit through the front on to Chapel Lane. Details of times will be sent via letter. 

We will try to operate this efficiently as possible to minimise waiting times but please come prepared.


Appointment arrangements

To ensure the safety of our patients and staff we will require you to follow the following instructions:

  • On the day of the appointment if have any of the following symptoms you must not come to the practice, you must call the following week to rearrange:
    • a high temperature
    • a new, continuous cough
    • a loss or change to your sense of taste or smell
  • If you live locally and are mobile please come on foot
  • Arrive at the time of your appointment, please do not arrive early
  • You must wear a face covering at all times
  • You may need to queue outside so please be prepared to stand in the cold or rain
  • When you enter the building you will need to remove your outer layers so that the top of your arm is exposed ready for your injection
  • You will asked to queue at a safe distance from other patients
  • You will be called to the next available clinician, regardless of who you are booked in with

We will try to operate this efficiently as possible to minimise waiting times but please come prepared.

Book online and access other services

The surgery is managed as a non-limited partnership between Drs C Jackson, J Proctor and D Callow

Since April 2018 we have taken over as providers of GP services at Hightown.  The team at Chapel Lane Surgery are delighted to have the opportunity to work with the residents and community of Hightown, and ensure that there is a primary care service in the village.  We became providers at very short notice, but are committed to work on an ongoing basis with the staff, patients and community within Hightown to help develop services across both our sites. 

The Patient Participation Group has assisted in this work on behalf of all patients; if you would like any further information, please contact Roy Boardman interim manager at Chapel lane surgery via the Hightown practice.

opening times

Publication of GP Net Earnings

Hightown Village Surgery 2019 Financial Year

Average earnings calculation for the year ended 31st March 2019 Declaration to be published on the practice website All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in Hightown Village Surgery in the financial year ended 31st March 2019 was £29,827 before deduction of employee's superannuation contributions, tax and National Insurance. This is the average pay for the 4 part-time GPs and 1 locum GP who worked in the practice for more than 6 months during that year

Annual re-call for Chronic Diseases

Annual re-call for Chronic Diseases

Our practice is looking to update our system to ensure you are invited for one review per year for your conditions. These include diabetes, heart disease, stroke, high blood pressure, COPD, asthma, chronic kidney disease, peripheral arterial disease and rheumatoid arthritis.

Our aim is to invite you to attend in your birthday month to act as a reminder for you too. Moving to this system may result in you being invited sooner or later than you expected. If you have any concerns about your review being overdue please contact the surgery. Patients with COPD and Asthma will be encouarged to attend between April and December to avoid the worst of season for respiratory infections.

If during your review the nurse feels you need to be seen more frequently than annually you will be advised of this during your appointment i.e. those with Diabetes.

If you would like more information on the chronic diseases you are being re-called for, please click on the relevant conditions below.


Chronic Heart Disease (CHD)

Chronic Kidney Disease (CKD)

Chronic Obstructive Pulmonary Disease (COPD)

Diabetes Mellitus


Mental Health

Peripheral Artery Disease (PAD)

Rheumatoid Arthritis


COVID Vaccination programme


Covid-19 Vaccine Safety Information

(Wednesday, 17 March 2021)

'The vaccination programme here in the UK has been incredibly successful - with over 11m doses of the Oxford/AstraZeneca vaccinations given and almost 25m COVID-19 vaccines in total - and is greatly contributing to protecting the health of the public and ensuring that life returns to normal as soon as possible.

'It’s important to note the views of our own regulator, the Medicines and Healthcare products Regulatory Agency, the WHO and the EMA, who are still advocating that the Oxford/AstraZeneca vaccine is safe for use.

'Given the enormous lifesaving benefits of the vaccine we should be continuing to encourage people to get both first and second doses of the AstraZeneca and Pfizer jab. It is vital to retain perspective and acknowledge the dreadful death toll from this virus as well as the lives that have and will continue to be saved as a result of the vaccination programme.'

RCGP chair Professor Martin Marshall said: 'Over 24m in the UK have now been vaccinated, many of whom have successfully received the AstraZeneca vaccine with no side effects. Where patients have reported side effects such as flu-like symptoms and muscle aches, these have been minor and transient.

'The public should be reassured that whilst these new vaccines were developed and approved at speed, no corners were cut and patient safety has been, and remains, paramount.
'The MHRA has been unable to confirm that the reports of blood clots were caused by the vaccine and is advising people to get their vaccine when asked to do so.

'The message we are hearing back from our GP members is that patients are following this advice, and GPs and our teams are continuing with the vaccination effort to ensure that as many people as possible are protected, as quickly as possible.'

A statement from AstraZeneca said: 'So far across the EU and UK, there have been 15 events of DVT and 22 events of pulmonary embolism reported among those given the vaccine, based on the number of cases the company has received as of 8 March. This is much lower than would be expected to occur naturally in a general population of this size and is similar across other licensed COVID-19 vaccines.

'The monthly safety report will be made public on the European Medicines Agency website in the following week, in line with exceptional transparency measures for COVID-19.'

It added that clinical trials for the vaccine found that thrombotic events 'were lower in the vaccinated group'.



Booking status 15th March 

Second vaccinations. 

We will be commencing our second vaccination programme on Tuesday 23rd March. 

Please don't call us about your second vaccination unless you have received an invitation to book an appointment.


COVID 19 Vaccinations

[Updated Tuesday 16th March 2021]

First vaccinations

Anyone in any of the cohorts 1-9 can contact the practice to book an appointment for their first vaccine. This is anyone aged 50 or over or anyone who is in either of the at-risk categories in groups 4 and 6. 

Second vaccinations. 

We will be  commencing our second vaccination programme on Tuesday 23rd March. Future second vaccinations will be scheduled between 10-12 weeks after the first vaccination but its likely that we will only have confirmed delivery dates one week before the actual delivery so we wont be able to book clinics very far in advance.

Please don't call us about your second vaccination if your first vaccine was given after 10th January 2021.

We do now have confirmed delivery dates for the first batch Pfizer vaccine to commence delivery of the second vaccination.

There will be clinics running at Sandbrook Road  on Tuesday 23rd, Wednesday 24th and Thursday 25th March. These clinics are specifically for people that were given their first vaccination on 8th,9th and 10th January.

We are sending out SMS messages today ( 16th March)  to everyone for whom we have a mobile phone number.

If you , or someone else you trust, can use the on-line booking link in the SMS message to book your appointment then please do this so we keep the phone lines as clear as possible for others.

  • If you are unable to book on-line, then patients should call the surgery to book their appointment but please bear in mind that the phones will be very busy. There will be enough vaccine for everyone that was vaccinated in the 8th-10th January clinics so please don’t worry that you will miss out.

  • If you were one of the small number of patients that were given the AZ vaccine at Sandbrook Road between 8th -10th January then there is one clinic on 23rd March for you to book into. The link to on-line booking will only show you appointments at the AZ clinic.

  • If you are not well enough to be vaccinated when your appointment time comes then please don’t worry.  We will contact you afterwards to follow up and reschedule when you are feeling better.



About us

The Hightown Village Surgery aims to meet the healthcare needs of patient, family and carer in a supportive environment - delivering effective care which includes the promotion of health through education, support and enabling .

The Practice will provide a supportive working environment where all staff are enabled to flourish and develop, allowing the Practice to respond positively to the NHS long-term plan.

The practice is a member of the South Sefton Clinical Commissioning Group and a founder memeber of the Formby Primary care network. .Our list size is around 2,000 patients.

The partners and salaried doctors are committed to the practice. Dr Callow is a Governing body memeber of Southport and Formby CCG and a Clinical director for quality as well as the acountable clinical director for Formby Primary Care network. Dr Quinlan one of our salaried GPs is also a Governing body member of SFCCG  and clinical director for urgent care. Dr Howard leads on Safegaurding and womens health supported by Dr Poctor who is our lead on Learning disability and Prescribing.

Practice Nursing is available at the surgery and chapel lane and where we have WTE 3 practice nurses . This nursing team is supported by our Health Care Assistants.

The District Nursing Team associated with the practice provide care in the community for patients. Doctors, District Nurses and Palliative care nurses meet on a regular basis to discuss terminally ill patients as a multidiscplinary team

We have a Practice Manager who has been with the practice for many years who is supported in the practice by a our management team at Chapel lane surgery. We have a very capable Patient services manage and skilled team of administrative and reception staff. To ensure that each doctor has access to administrative support, we operate a tasking and workflow system.

The practice is virtually "paperless" and we use EMIS clinical software with almost instant access to patient information on a need to know basis throughout the team. All clinical staff record each consultation on to the patient's computerised records during the consultation. Information from secondary care (diagnostic test results, x-ray, clinical letters) is also stored electronically on individual patient computer records. Haematology and Microbiology results arrive at the practice electronically and are actioned by the patient's GP - actions are picked up on computer by a member of staff and dealt with accordingly. Clinical information received in paper format is scanned and work flowed to the appropriate clinician on arrival for attention and comment. The electronic document is automatically forwarded to administration where the content is read coded into patient records and forwarded to the doctor's personal assistant for further action if required.

Patients with chronic disease are able to access nurse lead clinics in Diabetes, Coronary Heart Disease, Asthma, Epilepsy and Rheumatoid Arthritis - identified patients are called into their respective clinic by letter on a 6-month or annual basis as appropriate.

Clinical audits of patients are being undertaken and we will re-visit audit cycles in an endeavour to deliver the best possible level of patient care

Practice leaflet

click below for copy of the practice leaflet

Hightown Village Surgery practice leaflet.docx